Privacy Policy

HellBow
Last updated: 10/20/25
– Applicable to customers in Canada & USA

1. Introduction

This Privacy Policy describes how we collect, use, and share your personal information when you access or use our website and services, place an order, or otherwise interact with us.

Our store is powered by Shopify, which enables us to provide you with a customized shopping experience, including access to our website, products, tools, and related services (collectively, the “Services”).

By using our Services, you acknowledge that you have read and understand this Privacy Policy and consent to the practices described below.

Our data practices comply with applicable privacy laws in Canada (including PIPEDA) and the United States (including CCPA where applicable). Where required by law, we process your data based on your consent, performance of a contract, legal obligations, or our legitimate interests.

2. Personal Information We Collect

“Personal Information” refers to any data that identifies, relates to, or could reasonably be linked to an individual. This may include:

Contact information: name, email, phone number, billing and shipping address
Payment data: credit/debit card numbers, transaction details
Account details: username, password, preferences
Order history: products viewed, added to cart, purchased, returned
Device information: IP address, browser type, device ID
Usage data: page visits, browsing behavior, time on site
Communications: support inquiries, emails, or chat interactions

We do not intentionally collect sensitive personal data unless legally required.

3. How We Collect Information

We collect personal data:

Directly from you: when you browse, create an account, place an order, or contact us
Automatically: through cookies and tracking tools when you interact with our site
From service providers: such as payment processors or logistics partners
From third parties: with your consent or through integrated services (e.g., social login)

4. How We Use Personal Information

We use your information to:

Process and fulfill your orders
Securely manage payments
Communicate shipping and delivery updates
Provide customer support
Send transactional or marketing emails (with your consent)
Improve our website and services
Prevent fraud and ensure website security
Comply with applicable legal obligations

5. Marketing and Advertising

If you give your consent, we may send you marketing emails, SMS messages, or display personalized ads based on your preferences and behavior.

You can opt out at any time by clicking “unsubscribe” in our emails or by contacting us at
Sales@hellbow.ca

6. Disclosure of Personal Information

We may share your personal information with trusted third parties, including:

Shopify: our ecommerce platform
Payment processors: to securely process transactions
Shipping providers: to deliver your orders
Marketing platforms: for email newsletters or retargeting campaigns
Legal authorities: when required to comply with applicable law

All partners are required to protect your data and comply with privacy laws.

7. Shopify’s Role

Our website is hosted and powered by Shopify. Shopify may collect, process, and store personal information needed to operate our Services.

Learn more about Shopify’s privacy practices:
https://www.shopify.com/legal/privacy

You can manage or request access to your Shopify data here:
https://privacy.shopify.com/

8. Minors and Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18 without verified parental consent. Our products are intended for responsible adult use.

If we become aware that data has been collected from a minor without consent, it will be promptly deleted. Parents or legal guardians may contact us at
Sales@hellbow.ca

9. Cookies and Tracking Technologies

We use cookies and similar tools to:

Ensure core website functionality
Measure traffic and usage analytics
Improve performance and speed
Deliver personalized content and advertising

You may see a cookie banner when visiting our site. You can accept or reject cookies and manage preferences through your browser settings.

10. Data Retention

We retain personal data only for as long as necessary to:

Complete transactions
Provide customer service
Meet tax, legal, or regulatory obligations
Resolve disputes or enforce our policies

When no longer needed, data will be deleted or anonymized.

11. Data Security

We implement reasonable physical, technical, and administrative measures to protect your personal data, including:

SSL encryption for website traffic
Secure payment gateways
Access controls and firewalls
Internal staff training and policies

No system is 100% secure. Avoid sending sensitive data over unsecured channels such as public Wi-Fi or unencrypted email.

12. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccuracies
Request deletion
Withdraw consent for marketing
Request a copy of your data (portability)
Object to certain uses of your information

To exercise your rights, contact us at:
Sales@hellbow.ca

We may ask you to verify your identity before responding.

13. International Data Transfers

We may transfer personal data to service providers located outside your country, such as Shopify in the United States.

We ensure these transfers are legally protected using recognized safeguards such as Standard Contractual Clauses or equivalent protections.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technologies, or legal obligations.

Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of our Services after changes means you accept the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Email: Sales@hellbow.ca